Work Experience. This section should include all relevant paid work experience, including internships. Volunteer or charity work should not be included in this section, or often at all (see below). Make the title of this section a reflection of your paid experience: “Work Experience”, “Employment History”, and “Work History” are all appropriate titles. This should be listed above “Education” unless you are a recent college graduate, since that information is most pertinent to employers.
Soft Skills. Soft skills are any skills that are not provable or quantifiable. If Sarah Smith says she is “hardworking”, “problem solving”, has a “strong work ethic”, and “positive attitude”, the recruiter has no way of knowing whether or not that is true. Use hard skills and prove your soft skills by listing your previous accomplishments and promotions on your resume.